Question 1

Who are we?

Accepted Answer

At Thrive Cycle, we offer a full-body indoor cycling workout. Our  mission is to empower all to thrive together through movement and  community. We are dedicated to creating an uplifting, energizing  environment that inspires each member to push the limit and reach their  full potential. No matter what it looks like, we strive to embrace  personal growth through every challenge. We offer 3 unique class types.

Question 2

Is there a class for beginners?

Accepted Answer

Thrive Cycle is for everyone! Whether you're just getting started or  leveling up your training, we encourage you to ride at your own pace.  It's you're workout, make it work for you!

Question 3

Do I need cycling shoes?

Accepted Answer

Yes, our bikes require cycle shoes to clip in. We  offer shoe rentals for $2.50 per class. Your first rental is  complimentary! Ask us about ordering a pair of Tiems at a discount! If  you have your own shoes, our pedals are compatible with SPD and Delta  cleats.

Question 4

Do you have a locker room?

Accepted Answer

We have gender neutral restrooms, a fully stocked shower, and keyed lockers for your phone and other belongings. There's a filtered  water fill station, and we offer water bottles, energy drinks, and  electrolytes for purchase. Let us know your favorite flavors, we love  your feedback!

Question 5

When can I book a bike?

Accepted Answer

Our class schedule goes live every Sunday at 12pm for the following  8 days. Book on our website or app to save your favorite bike- we fill  up quick!

Question 6

What is your cancellation policy?

Accepted Answer

We understand life happens and you may need to cancel a class. Cancel at least 12 hours in advance to avoid fees. To  cancel a class, login to your account, select the class, and click  "cancel reservation." We do not accept cancellations via phone, email,  or DM.

Unlimited Members $10 Late Cancellation Fee, $20 No Show Fee
Credit Packs or Limited Members: Loss of Credit

Question 7

What if I'm running late?

Accepted Answer

Our of respect to all riders,  late entry is not permitted after the first song. You have a 3-minute  grace period to check in. Your bike may be reassigned if you're not  present before class begins. Late arrivals may be subject to  cancellation fees.

Question 8

What if I have to leave early?

Accepted Answer

We  ask all riders to stay through the final stretch to respect the class  flow. If you must leave early, let your instructor know ahead of time.  Most classes are 45 minutes with a 3-5 minute cool down stretch. We  offer 30- and 60-minute classes, clearly makes on the schedule.

Question 9

How does the waitlist work?

Accepted Answer

If  you are on the waitlist and a bike becomes available, you will be  automatically be assigned a bike up to 1 hour before the start of class.  For waitlisted classes, if you booked a bike and are not checked in 3  minutes before class, your bike may be released to another rider.

Question 10

How do I cancel my membership?

Accepted Answer

Use  our Contact Us form to submit your cancellation request. Monthly  memberships require a 30-day notice. Committed memberships will cancel  at the end of the agreed term, per your membership agreement.

Question 11

Can I freeze my membership temporarily?

Accepted Answer

Yes! You can freeze your membership up to twice a year. Let us know the start and end dates in advance.

Question 12

Where can i view my Performance Summary or update my appearance on the leaderboard?

Accepted Answer

After each class, you’ll receive a “Your Workout Summary” email from Spivi, our performance tracking partner. You can also view your stats in our app by tapping the graph icon. Edit your photo, FTP, weight, and more under “Personal Fitness Profile.”

Question 13

How does the leaderboard work?

Accepted Answer

Our leaderboard measures Watts, RPM, Miles, & KJ(energy):

Watts: how hard you're working based on the level of resistance you add or remove using the knob.
RPM: How fast you are pedaling
FTP: Functional Threshold Power. During our 3-minute FTP test, everyone  should work at their highest possible power output. Spivi will compute  the average watts during the test and will take 80% of it as the  computed FTP. For example, if your average power during this test will  be 200 watts then Spivi will set your FTP value to 160. FTP can also be  manually updated in our App.
KJ: This measures your energy, a combination of watts + RPM. This shows how hard your working!

Question 14

Do you do private classes or group events?

Accepted Answer

Absolutely!  We host personalized private classes for bachelorettes, birthdays, team  building and more! Reach out using this form to start planning your  event!

Question 15

Can i attend a class at Thrive Cycle class if I'm pregnant?

Accepted Answer

Yes!  Many of our riders and instructors have continued riding through  pregnancy. Listen to your body, maintain a comfortable pace, and stay  hydrated! As always, consult with your doctor for guidance.

Frequently asked questions